CSR report 2016

Conclusion by the external expert

Reporting guidelines

In this report, Beter Bed Holding is reporting for the sixth time on its activities and progress in the field of Corporate Social Responsibility (CSR) in accordance with the guidelines of the Global Reporting Initiative (GRI). In the stakeholder dialogue, the report was found to be largely compliant with the G4 guidelines.

Detailed information is reported in this CSR report. The digital version of the CSR report also contains a GRI Index as well as a list of the definitions applied. The codes of conduct of Beter Bed Holding are available on the web site www.beterbedholding.com.

Scope and framework of the report

In this report on the calendar year 2016 Beter Bed Holding reports on all formats in all countries with the exception of France and Sweden.

Consistency in reporting process

The figures presented in this report have been derived on the basis of consistent definitions and are therefore comparable to those of prior years.  These definitions are included in the CSR report.

The information from the formats is provided by a fixed team of employees. This stability has led to swifter and better reporting. MVOplossingen is very pleased that all reporting staff, with the exception of Spain, have been included in the CSR steering group. This will not only improve the quality of regular reporting, but also provide more information on developments at the formats.

Strengths

  • In this annual report, the policy and the developments are related to important trends in CSR, such as the climate conference in Paris and the ‘Rapport Ambitie 2020’ (Ambition Report 2020) from MVO Nederland (CSR Netherlands).
  • Customer satisfaction is not only measured, but also made transparent on external web sites.

Steps to be taken

  • Beter Bed Holding will apply the latest GRI standards on CSR in its reporting in 2017.
  • The decision to enter into an active dialogue with stakeholders in 2017 shows clearly that the CSR policy is firmly embedded in the organisation.

MVOplossingen believes that the report of Beter Bed Holding presents a good and accurate picture of its business operation with respect to CSR. The CSR report with GRI Index features a high level of detail and transparency, enabling stakeholders to conduct a meaningful dialogue with the company.


Arnhem, the Netherlands, 16 March 2017

Menno Kuiper,
Specialist on communications on CSR in annual reports of the consultancy firm MVOplossingen

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