Summary of facts
Goal 2020 | 2019 | 2018 | |
|---|---|---|---|
Circular economy | |||
Yearly sold mattresses collected through return system | 10% | 8% | 7% |
Sales from products with > 25% recycled content | 25% | 35% | 12% |
Share of sales from modular products | 20% | 0% | 0% |
Waste streams recycled high grade | 75% | 94% | 71% |
Safety & quality | |||
Products which are tested on air quality (based on sales) | 100% | 93% | 98% |
Number of incidents reported in the field of safety and quality | - | - | - |
Customer satisfaction: eKomi score (score 0-10, weighted average based on sales) | 9.4 | 9.4 | 8.9 |
Responsible chain management | |||
Suppliers who signed the Code of Conduct | 100% | 82%1 | 92% |
Number of strategic suppliers with proactive cooperation to ensure CSR criteria are pursued in the purchasing process | 162 | 5 | 5 |
Tenders for products and services in the Netherlands where CSR criteria are taken into account | 100% | 40% | 30% |
Energy & CO2 emissions3 | |||
Purchase of renewable energy | 100% | 0% | 0% |
Energy consumption (TJ) | 257 | 79 | 259 |
CO2 emissions (tonnes) | 18,922 | 7,709 | 25,079 |
Safe working conditions | |||
Number of accidents with sick leave | - | - | - |
Tests performed on air quality4 | |||
- DCs | Yes | Yes | Yes |
- Loading docks | Yes | Yes | Yes |
- Stores | Yes | Yes | Partly |
Training and education attended by logistics employees (average number of hours) | 4.0 | 2.0 | 2.5 |
- 1 Two new suppliers are still in the process of signing the Code of Conduct.
- 2 The target was still including Matratzen Concord, and will be redefined in 2020 resulting from the divestment.
- 3 - Decreased with the divestment of Matratzen Concord and by energy saving solutions, such as LED lightning, taken in the Benelux; - The target was still including Matratzen Concord, and will be redefined in 2020 resulting from the divestment.
- 4 Tests performed in DCs (integrally) and loading docks and stores (by means of sampling).